After-Sales Service Policy

Thank you for choosing our products. We are committed to providing you with high-quality products and excellent customer service.
This after-sales service policy aims to clarify our service standards and procedures, ensuring that you enjoy a satisfactory service experience after purchase.

This policy applies to all products purchased through our official direct sales channels or authorized distributors. Certain special or customized products may have separate service terms. Please refer to the specific product page for details.

I. Warranty Period

1. Product Warranty Period

  • Whole unit: 3 years warranty.

  • Key components: 3 years warranty.

  • Within the warranty period, if the product has a performance failure not caused by human factors and is properly maintained as required, free repair or replacement will be provided.

2. After-Sales Service Points

  • Whole unit: Our service centers and authorized dealers (Mainland China: Local distributors of Lvyou Garden Machinery and Jifeng Agricultural Machinery. Japan: Iseki Agricultural Machinery and its authorized service providers).

3. Major Fault Handling

  • For serious failures that significantly affect normal use, an engineer will be dispatched to the site within 48 hours for troubleshooting.

II. Return & Exchange Policy

1. Return Conditions

  • Products must remain in original packaging, undamaged, and suitable for resale. Customers may apply for a no-reason return within 3 days of receipt.

  • Within 7 days of receipt, if a quality issue occurs (main components malfunction such as motor, engine, generator, battery, electronic control, drive system, or walking/lifting/cutting functions), customers may request a return.

  • Customized or special products are not eligible for unconditional returns. Please refer to the product page for details.

2. Exchange Conditions

  • If the product cannot be used due to quality issues, customers may request an exchange within 15 days of receipt.

  • Replacement products will be shipped based on current stock availability. If out of stock, delivery will be arranged after replenishment.

3. Return & Exchange Process

  1. Contact Customer Service: Submit your request with order number and product photos.

  2. Review & Confirmation: Customer service will review within 24 hours and confirm details.

  3. Return Shipment: Send the product back according to the provided instructions. Keep the shipping receipt.

  4. Result: Refund or replacement will be arranged once the returned product is verified.

III. Repair Service

1. Free Warranty Service

  • A minimum of 3 years free warranty is provided (excluding special products).

  • During this period, faults not caused by misuse will be repaired or replaced free of charge.

2. Repair Process

  1. Contact Customer Service: Report the issue and provide necessary documents.

  2. Inspection & Evaluation: Preliminary check and repair plan will be communicated.

  3. Repair Arrangement: Depending on the case, pick-up service or customer return will be arranged.

  4. Completion: After repair, the product will be returned to the customer promptly.

3. Notes

  • Follow the user manual strictly to avoid misuse.

  • For out-of-warranty or user-caused damage, paid repair services are available.

  • All service requests must go through official channels. Unauthorized disassembly will void service rights.

IV. Technical Support

1. Technical Consultation

2. User Guides

  • Detailed manuals are provided with the products. Updated guides can also be downloaded from our official website.

3. Training Services

  • For products requiring professional training, we provide both online and offline training sessions.

  • Customer requests will be responded to within 24 hours, and engineers may be dispatched as needed.

V. Complaints & Suggestions

If you have any dissatisfaction or suggestions regarding our products or services, please contact us:

We value every piece of feedback and will respond within 24 hours.

VI. Privacy Protection

We are committed to protecting your personal information. Without your consent or legal requirements, your personal data will not be disclosed to third parties.

VII. Supplementary Provisions

  • This policy is effective from the date of publication.

  • Final interpretation of this policy belongs to us.

  • For any questions or suggestions, please feel free to contact us.

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